The HubSpot Customer Service Blog (36)

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5 Signs Your Customer Is Ready for an Upsell

Leslie Ye
Updated 4/11/18
How to Write a Great Upsell Email

Morgan Jacobson
Updated 8/14/19
5 Rules of Customer-Centric Design

Tim Rotolo
Updated 6/15/21
When to Collect Customer Feedback: 10 Key Moments in the Customer Journey

Jerome Collomb
Updated 6/15/21
Net Promoter Score vs. Customer Satisfaction: Which Customer Loyalty Metric Should You Use?

John Larson
Updated 4/18/18
Customer Success vs. Customer Support: What's the Difference?

Michael Redbord
Updated 6/15/21
What Is a Service Qualified Lead? [Definition]

Caroline Ostrander
Updated 4/11/18
How to Build Customer-Centric Companies

Sophia Bernazzani Barron
Updated 6/15/21
31 Customer Success Quotes to Share With Your Team

Rami El-Abidin
Updated 1/10/24
Customer Success Feeds Business Success

Mimi An
Updated 6/24/22
How the Net Promoter Score Helps You Benchmark Customer Loyalty

Sophia Bernazzani Barron
Updated 6/24/22
What Is a Brand Evangelist?

Flori Needle
Updated 2/26/24

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